Frequently Asked Question
You've got Rainkiss questions, we've got answers.
Order & Delivery
1 Can I cancel my order?
We pick and pack our orders immediately to ensure quick shipment, if you would like to cancel or amend your order plese email us.
We can not guarantee this and once picked it is no longer possible to cancel. Please refuse the package once delivery is attempted. We will refund your order once the refused package is returned to our warehouse.
2 I am missing my order confirmation?
It may take a couple of hours after you have placed your order before you receive your order confirmation email. Please do not forget to check your spam.
3 I entered the wrong shipping address, is there anything I can do?
If you entered the wrong address please email us right away with your order number and correct address. Please note delivery may be delayed and we can not guarantee changes can be made before the order is picked.
4 How long does it take to ship?
We pick our orders immediately so in most cases orders between Monday and Friday are shipped same day.
Deliveries within the Netherlands and Belgium, will be delivered within the next 1-2 business days.
Deliveries within Europe Zone 1:
All orders placed before 4 pm on working days, will be delivered within the next 3 to 5 business days.
Deliveries within Europe Zone 2:
From 4 to 7 business days
Deliveries in all other countries:
From 5 to 7 business days
5 What are shipping costs?
Benelux - Free
Europe Zone 1 - Free
Europe Zone 2 € 6,50 (Free with purchase of 2 or more)
Outside Europe € 19,00 (Free with purchase of 2 or more)
6 How do we ship our packages?
We ship our ponchos in 100% recyclable packaging with no plastic. Best of all, our boxes will fit through your mail box.
7 Do I pay customs or duties?
If you place an order outside the EU or the United States, customs charges may apply. For all orders placed in countries inside the EU or USA, there are no customs charges. Please contact us if you have questions regarding your country and duty fees.
Returns & Refunds
1 What is your Return Policy?
We want you to love your Rainkiss, if you don’t no stress. We offer 14 days return of any unused Rainkiss rain poncho. We do not refund postage costs. Please contact us with your order number and reason for return and we will be happy to provide you return instructions.
2 Can I return my order to Rainkiss store in Amsterdam?
This is possible. Please contact us to receive return instructions and opening hours.
3 How long does it take to process my refund?
We will refund your returned order within 5 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used to place the order.
4 My Rainkiss arrived damaged, please help!
No stress, we are here to help! If you order arrived damaged please contact us right away with images of your poncho, order number and we will happily send you a replacement.
5 Have you received my return?
Once we have received your return, we will begin your refund process. This normally takes between 5-7 business days. We will email you once your refund has been completed.
6 Can I exchange my Rainkiss for a different style?
We happily offer exchange or refund when the product is defected or damages. If you do not like the colour we accept exchanges for any unworn Rainkiss within 14 days of receipt. Please note, all return shipping costs are applicable by the customer. Contact us to arrange an exchange.
General
1 How do I wash my Rainkiss?
Cold wash
Hang to dry
Wash dark
Do no bleach
Do not tumble dry
Do not dry clean
2 How waterproof is a Rainkiss rain poncho?
We have had our ponchos independently tested by Centexbel, with an average water column of 7000mm, now that’s seriously waterproof.
3 What size Rainkiss do I need?
ONESIZE
One size,one love. Rainkiss rain ponchos are easy to carry, easy to wear and offer an inclusive one-size fits all design. No matter your body type or size… Rainkiss will keep you dry and looking fabulous. Our One-size poncho looks great on anyone from 160cm to 195 cm.
One-Size (160cm to 195cm)
If you are smaller than 160cm we recommend trying a KIDS size 2 Poncho.
4 What size Rainkiss do your recommend for my kids?
Rainkiss Kids rain ponchos are easy to carry, easy to wear and offers two unique Kids sizes with plenty of ‘room to grow’. Whether your ‘little one’ is between 100 & 120 cm or 120 cm & 160 cm, our simple two-size system will ensure their Rainkiss fits for many rainy season to come. Kids grow up fast but that doesn’t mean their Rainkiss shouldn’t last.
Kids Size 1 – 100cm to 120 cm
Kids Size 2 – 120cm to 160cm
5 How do I fold my Rainkiss?
Learn how to fold with these easy steps.
6 How can I find a store that sells Rainkiss?
No problem, please feel free to use our store locator to find a Rainkiss retailer near you.
Payment
1 What payment options do we have?
PayPal
Klaarna
iDeal
Bank contant/Mister Cash
Amex Creditcard
Apple Pay
Google Pay
Visa Creditcard
Mastercard Creditcard
Sofort Banking
2 Do we offer Klaarna?
Yes, we offer Klaarna for our European customers.
3 Can I request a VAT invoice?
Your Rainkiss invoice should always be included in the order confirmation email. If not, please contact us with your order number and we will send a new copy to you.
Sustainability
1 What materials do we use?
All Rainkiss rainponchos are made from 100% certified recycled polyester.
2 Do you have more information on Recycled polyester?
Please visit our materials page for more information on how we source and make our ponchos.
3 What certifications do we have?
We proudly work with OEKO-TEX certified manufacturers and use only OEKO-TEX certified materials like recycled polyester.
Our manufacturer is also a SMETA member which provide independent audits to ensure our ponchos are made not only beautifully but ethically.
4 What packaging do we use to ship?
We ship all of our B2B & B2C orders with recyclable packaging using low-impact dyes and use no extra plastic packaging material.
5 What coating do we use to waterproof our ponchos?
We currently use the natural weave of the fabric and the taped seams to do most of the work. We also have a single inner coating of a PU waterproofing layer to ensure our ponchos are 7000mm+ waterproof coloumn. We understand the challenges with this and are experimenting with new waterproofing solutions such as soy bean wax.
6 What is Oeko-Tex?
OEKO-TEX® consists of 17 independent institutes in Europe and Japan. Oeko-tex continuously develops testing methods for the textile and leather industry. Their mission is to create trust in textile production. Our recycled polyester and manufacturer are both Oeko-Tex certified.
7 One Size, One Love?
Our One-size poncho looks great on anyone from 160cm to 195 cm.
We created this poncho to offer a simple inclusive sizing system for all body types but no only that... our one-size system limits the amount of returns we receive, drastically reducing the amount of issues with fit, sizing or ordering the incorrect size. Return packages leave a trail of pollution, and yes.... some even end up in landfill so we think keeping it simple goes a long way
We are proud of our 3% return rate (industry standard is 20%+) which saves the planet a lot of unnecessary shipping, wasted packaging and pollution.